What documents do I need?
- Flight/travel itineraries A copy of your flight/travel itineraries indicating your flight details
- Medical report or discharge summary or doctor's memo Written confirmation from the hospital stating date, cause and nature of injury/illness
- Original medical bills and other expense receipts
- Flight/travel itineraries A copy of your flight/travel itineraries indicating your flight details
- Note from your carrier Written confirmation from carrier on change of flight details, reason and period of delay, or baggage return acknowledgement
- Flight/travel itineraries A copy of your flight/travel itineraries indicating your flight details
- Reason of cancellation Written confirmation from carrier on change of flight details, reason and period of delay, or baggage return acknowledgement
- Purchase and expense receipts Original receipts paid in advance or incurred from amending or purchasing of additional flight tickets
- Compensation from other sources Written confirmation from the airline/hotel/travel agency/other service providers indicating the non-refundable amount incurred by you due to the unavoidable cancellation or curtailment of your trip
- Flight/travel itineraries A copy of your flight/travel itineraries indicating your flight details
- Property Irregularity Report Written confirmation from the carrier that your luggage was damaged by the carrier
- Photo of damage Clear photos taken of the damaged items
- Purchase and expense receipts A copy of the original invoice for the purchase of your items or other expenses necessarily incurred for the replacement of your lost belongings
- Compensation from the carrier Written confirmation from the carrier that they will not be compensating for the damaged luggage
- Repair assessment Diagnostic report by the repair centre stating cause and extent of damage, and/or cost of repair
- Police report You must make a police report if your belongings were stolen, or if you have lost your personal documents or money
- Flight/travel itineraries You must make a police report if your belongings were stolen, or if you have lost your personal documents or money
- Other documents to support your claim
Check your claim eligibility
Contact MSIG
Designed for Scoot Passengers, underwritten by 
This policy is protected under the Policy Owners' Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact MSIG, or visit the GIA/LIA or SDIC websites.