You may upload in heif, pptx, xls, bmp, tiff, gif, svg, jpg, jpeg, png, pdf, docx, webp. Each file size limit should not exceed 512Mb. If you are unable to attach your file, please reply-to the acknowledgement email sent to you once you have submitted the claim. For enquiries, please email to msig-claims@ancileo.com and quote your policy number.
Please submit each document separately. Merged documents may result in delay
in processing of your claim.
Must clearly indicate departure & arrival details
Must clearly indicate departure & arrival details
Document should show doctor’s diagnosis
Document should show doctor’s diagnosis
Must clearly indicate departure & arrival details
Please provide supporting documents
Please provide the receipts of those expenses you were unable to recover
Must clearly indicate scheduled departure details
Or a note from your carrier stating the reason and duration of delay
Must clearly indicate your actual arrival details
The luggage delay should be reported in Claimant’s name
Must clearly indicate departure and arrival details
The luggage damage should be reported in Claimant’s name
Please upload a clear photo of the damage to your luggage
Copy of the original invoice for the purchase of your luggage
If the damage is not covered under the manufacturer’s warranty, please provide a letter from the service center.
Please send your luggage for repair and provide the repair receipt.
Must clearly indicate departure and arrival details
Please upload a clear photo of the damage to the items you are claiming for
Copy of the original invoice for the purchase and/or repair of the items you are claiming for
Must clearly indicate the flight details of your scheduled flight
Must clearly indicate the flight details of your actual flight
It should state the reason for the misconnection and the scheduled and actual time of your first and connecting flights
Must clearly indicate scheduled departure details
Must clearly indicate actual departure details
Verifying that you were denied from boarding your flight due to overbooking.
Must clearly indicate scheduled arrival details
Must clearly indicate actual arrival details
It should state the reason for the diversion and the scheduled and actual arrival times of your flight
Must clearly indicate departure and arrival details
You must make a police report if your belongings were stolen, or if you have lost your personal documents or money
Copy of the original invoice for the expenses
Must clearly indicate departure & arrival details
Please provide supporting documents of the event
Please provide the receipts of those expenses you were unable to recover
Please provide documents showing the amount refunded to you, or your request for refund was denied
Must clearly indicate departure & arrival details
Please provide supporting documents of the event
Please provide the receipts of those expenses you were unable to recover
Please provide documents showing the amount refunded to you, or your request for refund was denied
Must clearly indicate departure & arrival details
Please provide supporting documents of the event
Please provide the receipts of those expenses you were unable to recover
Please provide documents showing the amount refunded to you, or your request for refund was denied
Must clearly indicate departure & arrival details
Please provide supporting documents of the event
Please provide the receipts of those expenses you were unable to recover
Please provide documents showing the amount refunded to you, or your request for refund was denied
Must clearly indicate departure & arrival details
The agreement should be in Claimant’s name
Must clearly indicate departure & arrival details
Must clearly indicate departure & arrival details
